At The Luxury One, we are committed to providing a seamless and reliable shopping experience. We work with trusted logistics partners to ensure your purchase is delivered safely and securely.

Domestic Shipping

• We offer complimentary shipping across India on all prepaid orders.
• All shipments are handled by reputable courier partners to ensure that your purchase reaches you in excellent condition.
• Orders are typically dispatched within 24 to 48 business hours, excluding weekends and public holidays.
• Once your order has been shipped, tracking details will be shared via your registered email address or mobile number within 24 to 48 hours.

Cash on Delivery (COD)

• Cash on Delivery (COD) is available for select pin codes across India.
• A processing fee of ₹850 is applicable on all COD orders.
• COD orders will be processed and dispatched only after the COD processing fee has been received and confirmed.

International Orders

We are pleased to assist customers worldwide with their purchases. For international orders, shipping charges, customs duties, taxes, and delivery timelines may vary depending on the destination country.

For assistance with international purchases, please contact us at team@theluxuryone.com.

Delivery Timelines

While we strive to deliver all orders within the estimated timeframe, delivery schedules are indicative and may be affected by circumstances beyond our control.

The Luxury One shall not be held responsible for delays caused by:

• Courier or logistics service providers
• Customs clearance procedures
• Natural disasters or adverse weather conditions
• Government actions or regulatory restrictions
• Any other unforeseen events beyond our reasonable control

Customers are advised to inspect their shipment immediately upon delivery and report any concerns within the applicable timeframe outlined in our policies.

Payment Methods

We offer multiple secure payment options for your convenience:

• Credit & Debit Cards

All major credit and debit cards are accepted through our secure payment gateway.

• EMI Options

Easy Monthly Instalment (EMI) facilities are available on eligible debit and credit cards, subject to the terms of participating financial institutions.

• UPI Payments

UPI payments are accepted. For assistance, please contact the The Luxury One team.

• Bank Transfer

Customers may also complete purchases through direct bank transfers. Please contact our team for the relevant banking details.

• Cash on Delivery (COD)

Eligible customers may opt for Cash on Delivery, subject to service availability at the delivery location and payment of the applicable COD processing fee.