FAQ'S

Buyers

Are all the items sold on The Luxury Oneauthentic?

Yes. Every product listed on The Luxury One is 100% authentic pre-owned luxury. Each item undergoes a strict multi-point authentication process by luxury experts before being listed for sale.
How do I know the pre-owned luxury items are in good condition?

All pre-loved luxury handbags, watches, shoes, clothing, and accessories are carefully inspected and graded. Each product page clearly mentions the condition so you know exactly what you’re purchasing.
Are all items on the website pre-owned or pre-loved?

Yes. The Luxury One exclusively deals in pre-owned and pre-loved luxury fashion. Some pieces may be new or unused, while others are gently used, but all meet our quality standards.
Do the items come with authenticity cards orcertificates?

Many luxury items include original authenticity cards, dust bags, or brand packaging when available. Even if original packaging is not included, every item is independently authenticated by our team.
What payment options are available?

We offer secure online payment options including credit cards, debit cards, UPI, net banking, and other trusted gateways to ensure safe transactions.
Do you offer international shipping?

Currently, The Luxury One focuses on India-based deliveries. For international shipping requests, you may contact our support team for assistance.
What is your Exchange policy?

Exchange requests are accepted as per our Orders & Exchange policy, provided the item meets eligibility criteria. We recommend reviewing the policy before purchasing a pre-owned luxury product.
Are the images shown of the actual products?

Yes. All images displayed on our website are of the actual pre-owned luxury items listed, ensuring complete transparency.
Do you have a physical store or showroom?

At present, The Luxury One operates primarily as an online luxury marketplace. However, select visits may be arranged by appointment in specific cases at our office in Sanatcruz, Mumbai
Do you run seasonal or festive sales?

Yes. We offer seasonal sales, festive offers, and limited-time discounts on authenticated pre-owned luxury items. Follow us or subscribe to stay updated.

Sellers

How does selling luxury items with The Luxury One work?

Selling with us is simple. Submit details of your designer handbags, watches, shoes, clothing, or accessories, and our team handles valuation, authentication, listing, and selling on your behalf.
What luxury items do you accept?

We accept pre-owned luxury bags, watches, shoes, sunglasses, clothing, and accessories from globally recognized designer brands only.
Does my item need to be in perfect condition?

No. Your item does not need to be perfect. We accept gently used luxury items, provided they meet our quality and brand criteria.
How are prices decided for my luxury item?

Pricing is based on brand demand, condition, market trends, and resale value to ensure the best possible return for your pre-loved luxury item.
Is my identity revealed to buyers?

No. Seller identity is kept strictly confidential. Buyers only see product details, not seller information.
How do you authenticate items before listing?

Each item goes through a professional authentication process to verify brand details, materials, craftsmanship, and serial identifiers.
What happens if my item is rejected?

If your item does not meet our standards, it will be safely returned to you, and our team will guide you on next steps.
What if I change my mind after submitting my item?

You may withdraw your item before it is sold with paying a fee. Once sold, cancellation is not possible.
Do you reduce prices if items don’t sell?

Yes. Prices may be strategically adjusted over time to improve sale potential, always keeping seller value in mind, post discussion with the seller.
What happens if my item doesn’t sell?

If an item doesn’t sell within a defined period, we will discuss options including price revision or return.
How and when do I get paid?

Once your luxury item is sold, payment is processed securely to your account within the agreed payout timeline.
Are pre-owned luxury items cleaned orrefreshed before listing?

Items are carefully inspected and, where appropriate, professionally cleaned or refreshed.
Is my personal and payment information secure?

Absolutely. The Luxury One uses secure systems and trusted payment gateways to protect your data.