Welcome to The Luxury One ("The Luxury One", "Company", "we", "our", or "us"). We are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit and use www.theluxuryone.com ("Website") and any related products or services.

By accessing or using our Website and services, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

We may collect personal information that you voluntarily provide, including:

Name

Email address

Mobile number

Billing and shipping address

Payment information

Government-issued identification, where required for authentication or compliance purposes

Information submitted through forms, inquiries, consignments, purchases, exchanges, or customer support interactions

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect:

IP address

Browser type and version

Device information

Operating system

Website usage and browsing activity

Cookies and similar tracking technologies

2. How We Use Your Information

We may use your information to:

Provide, operate, and improve our services

Process purchases, consignments, exchanges, and payments

Verify product authenticity and ownership

Communicate regarding orders, inquiries, and account-related matters

Send promotional communications, newsletters, and marketing materials

Analyze user behavior and improve website functionality

Detect, investigate, and prevent fraud, unauthorized transactions, and illegal activities

Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell your personal information. We may share your information with:

Payment processing partners

Logistics and shipping service providers

Authentication and verification partners

Technology and hosting service providers

Legal, regulatory, and law enforcement authorities when required by applicable law

Professional advisors, auditors, or consultants as necessary for business operations

4. Advertising & Analytics

4.1 Meta (Facebook & Instagram)

We may use Meta advertising tools, including Meta Pixel, to understand user interactions and improve our marketing efforts. Information collected may be used to deliver more relevant advertisements and measure campaign performance.

Users may manage advertising preferences directly through Meta platforms.

4.2 Google Ads & Analytics

We may use Google Ads, Google Analytics, and related services to understand website usage, improve customer experience, and deliver personalized advertising.

Users may manage advertising preferences through Google's Ad Settings.

5. Cookies

We use cookies and similar technologies to enhance your browsing experience, analyze traffic, remember preferences, and improve website performance.

You may manage or disable cookies through your browser settings. However, doing so may affect certain Website functionalities.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill business, legal, accounting, and regulatory requirements.

For consignments and completed transactions, once a product has been sold and payment has been remitted to the seller, the transaction shall be deemed final and settled. Transaction and payment records may be retained for a period of up to five (5) years from the date of settlement. Upon expiry of such a period, records may be permanently deleted or destroyed.

Any requests, disputes, claims, or inquiries raised after the applicable record-retention period may not be maintainable, and The Luxury One shall not be obligated to provide historical documentation or transaction verification.

7. Security

We implement commercially reasonable technical, administrative, and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of electronic transmission or storage is entirely secure. Accordingly, while we strive to protect your information, we cannot guarantee absolute security.

8. Website Hosting & Data Storage

The Luxury One may utilize third-party hosting, cloud storage, and technology service providers for data storage and website operations. Data may be processed or stored on servers located outside India, subject to applicable data protection standards and contractual safeguards.

By using our Website, you consent to such processing and storage of information.

9. Your Rights

Subject to applicable law, you may:

Access your personal information

Request correction of inaccurate information

Request deletion of personal information where legally permissible

Withdraw consent for marketing communications

Raise concerns regarding the processing of your information

Requests may be submitted through the contact information provided below.

10. Changes to this Privacy Policy

The Luxury One reserves the right to update, modify, or revise this Privacy Policy at any time. Any changes will be posted on this page.

Continued use of the Website following such updates constitutes acceptance of the revised Privacy Policy.

11. Contact Information & Grievance Officer

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the manner in which your personal information is collected, stored, or processed, please contact us at:

The Luxury One

Registered Office:

2nd Gaothan Lane, Santacruz Railway Station Road, Santacruz (West), Bajaj Wadi, Railway Colony, Mumbai, Maharashtra 400054, India

Email: Team@theluxuryone.com | Contact No : 98206 11775

Grievance Officer

In accordance with applicable laws, including the Information Technology Act, 2000 and the rules made thereunder, users may direct any grievances, concerns, or complaints relating to the Website, services, or handling of personal information to:

Grievance Officer

The Luxury One

Email: Team@theluxuryone.com | Contact No : 98206 11775

We will make reasonable efforts to acknowledge and address grievances within the timelines prescribed under applicable law.

By accessing and using The Luxury One Website and services, you acknowledge and agree to the collection, use, disclosure, and processing of your information in accordance with this Privacy Policy.